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Refund policy

HOW TO MAKE AN EXCHANGE OR RETURN

IN PHYSICAL STORE

Exchanges and returns can be made within a period of 30 days from the date of purchase. Exchanges will always be subject to stock availability at each moment; in the event that the new item has a higher price, the difference must be paid, while, if it is lower, the corresponding refund will be processed.

A refund of the money is not accepted, a GIFT CARD without expiration will be offered that can be used both on our website and in physical stores.

Finally**, exchanges or returns are not accepted on personalized products, nor earrings, nor on items purchased in OUTLET or POP-UPS.**

GLOVO

GLOVO orders are considered purchase in store, therefore, a refund of the money is not accepted, a GIFT CARD without expiration will be offered that can be used both on our website and in physical stores. This policy is published in the same way at our point of sale in said application

Exchanges or returns are not accepted on personalized products, nor earrings.

THROUGH OUR WEBSITE

All orders have a period of 30 calendar days from the date of delivery of said order.

Exchanges or returns of online orders can be managed through the returns form, providing only the order number and the email address associated.

Click on the following link: Exchanges and returns Portal

Exchange and return fees:

  • Spain and Portugal:

    • Exchanges: free

    • Returns: 7€

  • Balearic Islands:

    • Exchanges: 6€

    • Returns: 10€

  • Ceuta and Melilla:

    • Exchanges: 6€

    • Returns: 10€

  • Canary Islands:

    • Exchanges: 12€

    • Returns: 15€

  • United Kingdom:

    • Exchanges: 10€

    • Returns: 15€

  • Europe:

    • Exchanges: 10€

    • Returns: 15€

  • Non-EU Europe:

    • Exchanges: 12€

    • Returns: 18€

  • America, Oceania, Asia and Africa:

    • Exchanges: 30€

    • Returns: 35€

Important: Returns will always have an associated shipping cost. Only the items indicated in the return request will be processed; products included in the package that have not been previously registered in the request cannot be managed or refunded. Returns made on your own account or outside our authorized returns system (REVENI) will not be accepted.

Finally**, exchanges or returns are not accepted on personalized products, nor earrings, nor on items purchased in OUTLET or POP-UPS.**

ONLINE AND IN-STORE ORDERS

Currently, it is not possible to manage online exchanges or returns of purchases made in physical stores. All returns or exchanges of purchases made in a physical store must be made directly in store.

On the other hand, orders made online may be returned or exchanged in any physical store.

You must bear in mind that the store works exclusively as a delivery point, therefore:

  • It is essential that all online purchases have been previously managed through the Reveni returns portal. If you have any difficulty, our store team will be able to help you.

  • Refunds are not made in store; they will always be made through the payment method previously selected in Reveni.

  • Exchange orders are not delivered in store, but will be sent directly to the customer's home through the Reveni system, at no additional cost in Mainland Spain and the Balearic Islands.

*Exchanges and returns in physical stores are valid exclusively for orders made in Spain.

PICKUPS

In the case of store pickups, the return period is 30 days from the purchase date.

Finally**, exchanges or returns are not accepted on personalized products, nor earrings, nor on items purchased in OUTLET or POP-UPS.**

REQUIREMENTS AND CONDITIONS

  • Items must be in the same condition in which they were received.

  • The availability of product exchanges in store depends on the stock of the establishment.

  • Items purchased at MACABLA must be returned in perfect condition, with their original tags, without signs of use, stains, odors or damage that affect their original condition.

  • It is essential to process the request previously through our online form. Returns that have not been managed through this means will not be accepted.

  • Swimwear may only be returned if it is in perfect condition, unused and with all its original elements intact, including the hygienic protector. For hygiene reasons, returns that do not meet these conditions will not be accepted.

  • Only returns of sunglasses will be accepted when these are delivered together with their original case, cloth and sunglasses packaging (protective plastic and care card), in proper condition.

For any questions or additional assistance, you can contact our customer service team by email, WhatsApp or by telephone.

Our customer service hours are Monday to Thursday from 9:00 to 18:00 h and Fridays from 8:00 to 15:00 h.

WARRANTY

All our products are covered by the legal warranty of 3 years from the date of delivery, applicable to purchases made through the official sales channels of SEASONS BY MACABLA SL.

If you detect a possible lack of conformity covered by the warranty, please contact our team at help@macabla.com, indicating your order number and briefly describing the problem.

JEWELRY

This legal warranty covers lack of conformity of the jewelry that exists at the time of delivery.

The warranty DOES NOT cover damage caused by:

  • Damage resulting from improper use, impacts, falls, pulls, exposure to chemical products, perfumes, water, humidity, sweat, or natural wear and tear from the habitual use of the piece.

  • Improper handling or repairs carried out outside MACABLA.

  • Color variations, loss of shine or wear of the plating that may occur with normal use of the jewelry are not considered manufacturing defects.

Personalized products and earrings do not accept exchanges or returns, since they are manufactured according to the customer's specifications. This includes errors in the choice of design, size, measurements, engraving or requested personalization. The foregoing does not affect consumer rights in the event of lack of conformity, in accordance with the legal warranty.

CLOTHING AND ACCESSORIES

This legal warranty covers lack of conformity of the garments existing at the time of delivery.

Damage caused by normal use, incorrect washing, improper ironing, accidents or misuse is excluded, as well as wear or deterioration that occurs after delivery, including natural wear and tear of fabrics, colors or prints.

Therefore, we recommend carefully reviewing the care section available on our website before purchasing these products.